A usability study of E-government initiatives in Cyprus

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This paper reviews existing theory on the subject of e-govemment, identifies the specific framework and criteria based on which e-govemment in Cyprus can be assessed, describes the current application of e-govemment in Cyprus and draws a number of descriptive and prescriptive conclusions. The research methodology is based on both secondary and primary data collection, with the latter including a questionnaire survey of the citizens. The findings identify a lack of conformity among web sites set by similar bodies of public administration, a lack of guidance on quality standards that result into negligence of important aspects, and a of lack human resources and infrastructure to maintain the quality standards in the long run. The research, among other findings, underlines the need for a forum responsible for the formulation of policy on e-government in Cyprus and prescribes its role as instrumental for the e-government transition from information provider to more advanced interactivity models. It additionally recommends the creation of a unit responsible for e-govemment initiatives for public authorities that do not have the necessary competencies comply with the quality standards on their own. Finally, it stresses the need for a synchronized effort to set standards for the exchange of data between different units of the public administration to set interoperability between discreet IT systems, currently used in various departments.

Original languageEnglish
Title of host publicationMCCSIS'08 - IADIS Multi Conference on Computer Science and Information Systems; Proceedings of Interfaces and Human Computer Interaction 2008
Pages212-217
Number of pages6
Publication statusPublished - 2008
EventInterfaces and Human Computer Interaction 2008, MCCSIS'08 - IADIS Multi Conference on Computer Science and Information Systems - Amsterdam, Netherlands
Duration: 25 Jul 200827 Jul 2008

Other

OtherInterfaces and Human Computer Interaction 2008, MCCSIS'08 - IADIS Multi Conference on Computer Science and Information Systems
CountryNetherlands
CityAmsterdam
Period25/07/0827/07/08

Keywords

  • Cyprus
  • E-govemment
  • Usability

Fingerprint Dive into the research topics of 'A usability study of E-government initiatives in Cyprus'. Together they form a unique fingerprint.

  • Cite this

    Kokkinaki, A. I., & Thrassou, A. (2008). A usability study of E-government initiatives in Cyprus. In MCCSIS'08 - IADIS Multi Conference on Computer Science and Information Systems; Proceedings of Interfaces and Human Computer Interaction 2008 (pp. 212-217)