A web-based recommender system for end-of-use ICT products

Angelika I. Kokkinaki, Rommert Dekker, Nikos Karacapilidis, Costas Pappis

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Original Equipment Manufacturers in the Information and Communication Technology sector have recently started to prioritize management of their returns for several reasons. Effective management of returns is a complicated problem due to the uncertainty related to the quantity, quality, timing and place of origin of returns. Exploring the case of end-of-use PCs, this paper describes a web-based system, namely Reverse Logistics Marketplace, in which the interested parties, delegate tasks related to management of returns to software agents, instead of carrying out physical operations. PC users, interested in returning their PCs or their parts, can access the e-marketplace using the PC in request and call for a "trusted-third-party" agent to perform configuration detection and benchmarking of their PC. Potential buyers can also access the e-marketplace to register their collection requests, regarding either complete PCs or modules of them. Advanced features of the system include the permanent existence of agents in the e-marketplace to learn from conducted transactions, their ability to act proactively to initiate a transaction, and the integration of a multiple-criteria decision support tool that performs a comparative evaluation of the collection requests and recommends the optimal recovery option to the PC users.

Original languageEnglish
Title of host publicationTowards the Knowledge Society
Subtitle of host publicationeCommerce, eBusiness and eGovernment - 2nd IFIP Conference on E-Commerce, E-Business, E-Government, 13E 2002
PublisherSpringer New York LLC
Pages601-614
Number of pages14
Volume105
ISBN (Print)9781475768619
DOIs
Publication statusPublished - 2003
Event2nd IFIP Conference on E-Commerce, E-Business, E-Government, 13E 2002 - Lisbon, Portugal
Duration: 7 Oct 20029 Oct 2002

Publication series

NameIFIP Advances in Information and Communication Technology
Volume105
ISSN (Print)1868-4238

Other

Other2nd IFIP Conference on E-Commerce, E-Business, E-Government, 13E 2002
CountryPortugal
CityLisbon
Period7/10/029/10/02

Keywords

  • Electronic marketplace
  • Reverse logistics
  • Software agents

Fingerprint Dive into the research topics of 'A web-based recommender system for end-of-use ICT products'. Together they form a unique fingerprint.

  • Cite this

    Kokkinaki, A. I., Dekker, R., Karacapilidis, N., & Pappis, C. (2003). A web-based recommender system for end-of-use ICT products. In Towards the Knowledge Society: eCommerce, eBusiness and eGovernment - 2nd IFIP Conference on E-Commerce, E-Business, E-Government, 13E 2002 (Vol. 105, pp. 601-614). (IFIP Advances in Information and Communication Technology; Vol. 105). Springer New York LLC. https://doi.org/10.1007/978-0-387-35617-4