Alternative dispute resolution (adr) and online dispute resolution (odr) for eu consumers: Τhe european and cypriot framework

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Abstract

Τhe paper discusses Alternative Dispute Resolution (ADR) and, especially, Online Dispute Resolution (ODR) as an alternative dispute resolution method with the help of online technology. Moreover, the article aims to present the “mechanism” of the online platform, launched by the European Commission on the 15th of February 2016, where consumers and traders can resolve online disputes arising from online purchases. This ODR platform offers a single point of entry that allows consumers and traders across the EU to settle their disputes arising from both domestic and cross-border online markets and purchases. Moreover, the paper presents the legal framework of the ODR platform, namely the EU Regulation No 524/2013 regarding online resolution of consumer disputes and the EU Directive 2013/11 for consumer disputes. Finally, the paper also outlines in a comparative way the Cypriot ADR and ODR framework, and examines how European consumers are or could be helped by ODR when it comes to consumer disputes in comparison to the traditional court proceedings.

Original languageEnglish
Title of host publicationEU Internet Law in the Digital Era
Subtitle of host publicationRegulation and Enforcement
PublisherSpringer International Publishing
Pages367-392
Number of pages26
ISBN (Electronic)9783030255794
ISBN (Print)9783030255787
DOIs
Publication statusPublished - 1 Jan 2019

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