An online platform for ‘black swan’ event management in the hospitality industry

Angelika Kokkinaki, Styliani Kleanthous, Fotini Zioga, Chrisostomi Maria Kirillou, Maria Papadaki

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

    Abstract

    Black swan Events or Low Probability High Impact Events (LoPHIEs), like wildfires, earthquakes and volcanic eruptions have significant and multifaceted implications in every economic sector of the area affected; among them, the hospitality and travel industry may be at the frontier of those affected in terms of span and impact. This paper outlines a vivid demonstration of the complexity of involved business processes and their interconnections through a case study. Appropriate preparations for hospitality and travel SMEs to such events have been identified and implemented through a purpose specific information system. To design this online platform, we followed a requirements analysis methodology. The main elements from the implementation of this platform have also been included, whereas elements of an initial usability evaluation have also been presented.

    Original languageEnglish
    Title of host publicationInformation Systems - 16th European, Mediterranean, and Middle Eastern Conference, EMCIS 2019, Proceedings
    EditorsMarinos Themistocleous, Maria Papadaki
    PublisherSpringer India
    Pages623-634
    Number of pages12
    ISBN (Print)9783030443214
    DOIs
    Publication statusPublished - 2020
    Event16th European, Mediterranean, and Middle Eastern Conference on Information System, EMCIS 2019 - Dubai, United Arab Emirates
    Duration: 9 Dec 201910 Dec 2019

    Publication series

    NameLecture Notes in Business Information Processing
    Volume381 LNBIP
    ISSN (Print)1865-1348
    ISSN (Electronic)1865-1356

    Conference

    Conference16th European, Mediterranean, and Middle Eastern Conference on Information System, EMCIS 2019
    CountryUnited Arab Emirates
    CityDubai
    Period9/12/1910/12/19

    Keywords

    • Black swan events
    • Crisis management
    • Hospitality
    • Tourism

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