Buffering out the Effects of Surface Acting when Dealing with Aggressive Customers: A Review of the Existing Literature

Demetris Vrontis, Aspasia Simillidou

    Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

    Original languageEnglish
    Title of host publicationManagement Innovation and Entrepreneurship
    Subtitle of host publicationA Global Perspective
    EditorsGeorgia Sakka, Monaliz Amirkhanpour, Demetris Vrontis
    PublisherCambridge Scholars
    ISBN (Print)978-1-4438-7464-9
    Publication statusPublished - 2015

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