Buffering out the Effects of Surface Acting when Dealing with Aggressive Customers: A Review of the Existing Literature

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Original language	English
Title of host publication	Management Innovation and Entrepreneurship
Subtitle of host publication	A Global Perspective
Editors	Georgia Sakka, Monaliz Amirkhanpour, Demetris Vrontis
Publisher	Cambridge Scholars
Pages	276-299
ISBN (Print)	978-1-4438-7464-9
Publication status	Published - 2015

Cite this

@inbook{bd86655259b541709dcc4bd90599e643,

title = "Buffering out the Effects of Surface Acting when Dealing with Aggressive Customers: A Review of the Existing Literature",

author = "Demetris Vrontis and Aspasia Simillidou",

year = "2015",

language = "English",

isbn = "978-1-4438-7464-9",

pages = "276--299",

editor = "Georgia Sakka and Monaliz Amirkhanpour and Demetris Vrontis",

booktitle = "Management Innovation and Entrepreneurship",

publisher = "Cambridge Scholars",

}

Buffering out the Effects of Surface Acting when Dealing with Aggressive Customers: A Review of the Existing Literature. / Vrontis, Demetris; Simillidou, Aspasia.
Management Innovation and Entrepreneurship: A Global Perspective. ed. / Georgia Sakka; Monaliz Amirkhanpour; Demetris Vrontis. Cambridge Scholars, 2015. p. 276-299.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

TY - CHAP

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AU - Vrontis, Demetris

AU - Simillidou, Aspasia

PY - 2015

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M3 - Chapter

SN - 978-1-4438-7464-9

SP - 276

EP - 299

BT - Management Innovation and Entrepreneurship

A2 - Sakka, Georgia

A2 - Amirkhanpour, Monaliz

A2 - Vrontis, Demetris

PB - Cambridge Scholars

ER -