@inbook{6f937ed3907d466e8e33baa76ee5c575,
title = "Customer Feedback",
keywords = "customer reviews, feedback loop, feedback surveys, publicity, travel platforms, word-of-mouth",
author = "Leonidas Efthymiou and Yianna Orphanidou",
year = "2022",
month = jan,
day = "1",
doi = "10.4337/9781800377486.customer.feedback",
language = "English",
isbn = "9781800377479",
volume = "1",
pages = "729--731",
booktitle = "Encyclopedia of Tourism Management and Marketing",
publisher = "Edward Elgar Publishing Ltd.",
}