@inproceedings{2fed18e7369b4d7cbde6414d8adf4481,
title = "Customer Relationship Management: A vehicle for value creation",
author = "Katsioloudes, {Marios I.} and Soulla Louca and Spyros Hadjidakis",
year = "2005",
language = "English",
pages = "755--762",
booktitle = "Proceedings of the 8th International Conference on Quality Management for Organisational and Regional Development: QMOD 2005",
note = "Quality Management for Organisational and Regional Development, QMOD 2005 ; Conference date: 29-06-2005 Through 01-07-2005",
}