Designing and implementing an interface for performance monitoring and control in service-oriented enterprises

Angelika I. Kokkinaki, Christodoulos Malekkos, George Malekkos, Monaliz Amirkhanpour

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Interfaces for coordination and control in agile and adaptive environments are generally viewed as very powerful tools that impose unique requirements. Such requirements are amplified in service-oriented enterprises. This paper presents design and implementation issues of an interface that is being designed and developed specifically for service-oriented enterprises. More specifically, a market research has pointed out that service oriented companies face a number of challenges related to monitoring and control quality and performance issues. A quality management application and the corresponding interface have been specifically designed to address those issues; they have been also developed and evaluated, as reposted in this paper.

Original languageEnglish
Title of host publicationProc. of the IADIS Int. Conf. Interfaces and Human Computer Interaction 2010, IHCI, Proc. of the IADIS Int. Conf. Game and Entertainment Technologies 2010, Part of the MCCSIS 2010
Pages187-194
Number of pages8
Publication statusPublished - 2010
EventIADIS Int. Conf. Interfaces and Human Computer Interaction 2010, IHCI, IADIS Int. Conf. Game and Entertainment Technologies 2010,GET, Part of the MCCSIS 2010 - Freiburg, Germany
Duration: 26 Jul 201030 Jul 2010

Other

OtherIADIS Int. Conf. Interfaces and Human Computer Interaction 2010, IHCI, IADIS Int. Conf. Game and Entertainment Technologies 2010,GET, Part of the MCCSIS 2010
CountryGermany
CityFreiburg
Period26/07/1030/07/10

Keywords

  • Interface design
  • Process management
  • Quality control

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  • Cite this

    Kokkinaki, A. I., Malekkos, C., Malekkos, G., & Amirkhanpour, M. (2010). Designing and implementing an interface for performance monitoring and control in service-oriented enterprises. In Proc. of the IADIS Int. Conf. Interfaces and Human Computer Interaction 2010, IHCI, Proc. of the IADIS Int. Conf. Game and Entertainment Technologies 2010, Part of the MCCSIS 2010 (pp. 187-194)