Determinants of performance in the hotel industry - An empirical analysis of Italy

Stefano Bresciani, Alkis Thrassou, Demetris Vrontis

Research output: Contribution to journalArticle

8 Citations (Scopus)

Abstract

Among the diverse services of the tourism sector, this paper concentrates on the hotel industry, which includes a set of companies that is homogenous in production and competitive setting. The hotel industry is a key component of the tourism sector since it is fundamental to the provision of all other tourism services. The aim of this research is to investigate the relationship between performance and its determinants in the Italian hotel industry. The findings aim to verify whether variables such as size, category and variety of services provided, positively influence the performance of the hotels. Methodologically, the research starts with theoretical work, comprising mainly a literature review on the subject, with special focus on the concept of performance in the hotel industry. Subsequently, it describes the empirical research undertaken, which includes the selection process of a sample of 450 hotels, and a questionnaire survey based on this sample. Finally, the research results are presented, which show a clear relationship between category and performance, while size and variety of the services provided do not appear to be linked to performance.

Original languageEnglish
Pages (from-to)19-34
Number of pages16
JournalGlobal Business and Economics Review
Volume17
Issue number1
DOIs
Publication statusPublished - 1 Jan 2015

Fingerprint

Italy
Empirical analysis
Hotel industry
Hotels
Tourism sector
Empirical research
Selection process
Questionnaire survey
Literature review
Tourism services

Keywords

  • Hospitality industry
  • Hotels
  • Italy
  • Performance
  • Strategy
  • Tourism

Cite this

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Determinants of performance in the hotel industry - An empirical analysis of Italy. / Bresciani, Stefano; Thrassou, Alkis; Vrontis, Demetris.

In: Global Business and Economics Review, Vol. 17, No. 1, 01.01.2015, p. 19-34.

Research output: Contribution to journalArticle

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