Dynamic management of a delayed delivery vehicle in a city logistics environment

V. Zeimpekis, I. Minis, K. Mamassis, G. M. Giaglis

    Research output: Contribution to journalArticlepeer-review

    Abstract

    Distribution schedules designed a priori may not cope adequately with unexpected events that occur during the plan execution, such as adverse traffic conditions or vehicle failures. This limitation may lead to delays, higher costs, and inferior customer service. This chapter presents the design and implementation of a real-time fleet management system that handles such unexpected events during urban freight distribution. The system monitors delivery vehicles, detects deviations from the distribution plan using dynamic travel time prediction, and adjusts the schedule accordingly by suggesting effective rerouting interventions. The system has been tested in a Greek 3PL operator and the results show significant improvements in customer service.

    Original languageEnglish
    Pages (from-to)197-215
    Number of pages19
    JournalOperations Research/ Computer Science Interfaces Series
    Volume38
    Publication statusPublished - 2007

    Keywords

    • Dynamic incident handling
    • Real-time vehicle routing
    • Urban freight distribution

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