TY - JOUR
T1 - Enhancing clinical communication in dermatologists
T2 - a personalized educational intervention
AU - Tsimtsiou, Zoi
AU - Stavropoulou, Charitini
AU - Papastefanou, Noni
AU - Lionis, Christos
PY - 2017/10/3
Y1 - 2017/10/3
N2 - Objectives: Effective communication is a vital component of patient-centered consultations with favorable treatment outcomes. This study aimed in testing the effectiveness of a personalized, communication training program for dermatologists in their practices. Methods: Fifteen dermatologists were offered the educational intervention NO.TE.S. (Non-Technical Skills). Depending on the dermatologists’ needs, seven to nine sessions with a 60-min duration were performed, focusing on: patient-centered care, principles of Neurolinguistic Programming, a guide to the medical interview, principles of motivational interviewing and self-care. After the program’s completion, participants completed anonymously an 18-item evaluation questionnaire. Results: All 14 participants would suggest NO.TE.S to a colleague. According to the main themes identified, their participation led to (i) re-consideration of the physician-patient relationship, (ii) more conscious application of the patient-centered model, (iii) improvement in communication skills, (iv) awareness of medical interview guides, (v) increase in self-confidence, and (vi) techniques of self-care. Eleven physicians (78.6%) declared improvement in patients’ satisfaction, 14 (100%) in their own satisfaction, seven (50%) in adherence to therapeutic plan and seven (50%) in treatment outcomes. Conclusion: The one-to-one coaching is a convenient and well-received personalized means of enhancing clinical communication in dermatologists, leading to more patient-centered medical encounters with better treatment outcomes.
AB - Objectives: Effective communication is a vital component of patient-centered consultations with favorable treatment outcomes. This study aimed in testing the effectiveness of a personalized, communication training program for dermatologists in their practices. Methods: Fifteen dermatologists were offered the educational intervention NO.TE.S. (Non-Technical Skills). Depending on the dermatologists’ needs, seven to nine sessions with a 60-min duration were performed, focusing on: patient-centered care, principles of Neurolinguistic Programming, a guide to the medical interview, principles of motivational interviewing and self-care. After the program’s completion, participants completed anonymously an 18-item evaluation questionnaire. Results: All 14 participants would suggest NO.TE.S to a colleague. According to the main themes identified, their participation led to (i) re-consideration of the physician-patient relationship, (ii) more conscious application of the patient-centered model, (iii) improvement in communication skills, (iv) awareness of medical interview guides, (v) increase in self-confidence, and (vi) techniques of self-care. Eleven physicians (78.6%) declared improvement in patients’ satisfaction, 14 (100%) in their own satisfaction, seven (50%) in adherence to therapeutic plan and seven (50%) in treatment outcomes. Conclusion: The one-to-one coaching is a convenient and well-received personalized means of enhancing clinical communication in dermatologists, leading to more patient-centered medical encounters with better treatment outcomes.
KW - Clinical communication
KW - communication skills
KW - evaluation
KW - intervention
KW - patient-centered
KW - training
UR - http://www.scopus.com/inward/record.url?scp=85017173232&partnerID=8YFLogxK
U2 - 10.1080/09546634.2017.1309348
DO - 10.1080/09546634.2017.1309348
M3 - Article
C2 - 28322070
AN - SCOPUS:85017173232
SN - 0954-6634
VL - 28
SP - 647
EP - 651
JO - Journal of Dermatological Treatment
JF - Journal of Dermatological Treatment
IS - 7
ER -