Enhancing clinical communication in dermatologists: a personalized educational intervention

Zoi Tsimtsiou, Charitini Stavropoulou, Noni Papastefanou, Christos Lionis

Research output: Contribution to journalArticlepeer-review

Abstract

Objectives: Effective communication is a vital component of patient-centered consultations with favorable treatment outcomes. This study aimed in testing the effectiveness of a personalized, communication training program for dermatologists in their practices. Methods: Fifteen dermatologists were offered the educational intervention NO.TE.S. (Non-Technical Skills). Depending on the dermatologists’ needs, seven to nine sessions with a 60-min duration were performed, focusing on: patient-centered care, principles of Neurolinguistic Programming, a guide to the medical interview, principles of motivational interviewing and self-care. After the program’s completion, participants completed anonymously an 18-item evaluation questionnaire. Results: All 14 participants would suggest NO.TE.S to a colleague. According to the main themes identified, their participation led to (i) re-consideration of the physician-patient relationship, (ii) more conscious application of the patient-centered model, (iii) improvement in communication skills, (iv) awareness of medical interview guides, (v) increase in self-confidence, and (vi) techniques of self-care. Eleven physicians (78.6%) declared improvement in patients’ satisfaction, 14 (100%) in their own satisfaction, seven (50%) in adherence to therapeutic plan and seven (50%) in treatment outcomes. Conclusion: The one-to-one coaching is a convenient and well-received personalized means of enhancing clinical communication in dermatologists, leading to more patient-centered medical encounters with better treatment outcomes.

Original languageEnglish
Pages (from-to)647-651
Number of pages5
JournalJournal of Dermatological Treatment
Volume28
Issue number7
DOIs
Publication statusPublished - 3 Oct 2017

Keywords

  • Clinical communication
  • communication skills
  • evaluation
  • intervention
  • patient-centered
  • training

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