From a social and financial perspective, individuals who suffer from mental illness are among the most isolated groups in society. In particular, they are not included in the active labor force. Research studies indicate that this situation could be solved by supported employment, the most efficient type of employment for people in this category. This article explores the efficacy and functioning of a supported employment unit in Cyprus for people with mental health problems. Tools used for this evaluation research were the VSSS-54 (Verona Service Satisfaction Scale-54), WHOQUOL-BREF (Quality of Life Scale), and an occupational skills scale. Qualitative (focus group interviews) and quantitative tools measured service users' satisfaction and quality of life, and the views of professionals about the strengths and weaknesses of the program. Results indicated a good level of service user satisfaction (mean = 3.86) and service efficiency (mean = 3.56) despite the fact that 72 percent of the total sample (n = 18) were not satisfied with their overall quality of life. Several proposals arising out of this study focus on involvement of service users, support by caregivers, and needed improvements to achieve stronger collaborative practice across community mental health services in the local context.