Genuine emotions when facing aggressive customers in the hospitality industry: A conceptual framework

Aspasia Simillidou, Demetris Vrontis, Michael Christofi

    Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

    Original languageEnglish
    Title of host publicationThe Cross-Disciplinary Perspectives of Management
    Subtitle of host publicationChallenges and Opportunities
    PublisherEmerald Group Publishing Ltd.
    Number of pages15
    ISBN (Electronic)9781838672492
    ISBN (Print)9781838672515
    Publication statusPublished - 29 Nov 2019

    Cite this