Genuine emotions when facing aggressive customers in the hospitality industry: A conceptual framework

Aspasia Simillidou, Demetris Vrontis, Michael Christofi

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Original language	English
Title of host publication	The Cross-Disciplinary Perspectives of Management
Subtitle of host publication	Challenges and Opportunities
Publisher	Emerald Group Publishing Ltd.
Pages	165-179
Number of pages	15
ISBN (Electronic)	9781838672492
ISBN (Print)	9781838672515
DOIs	https://doi.org/10.1108/978-1-83867-249-220191013
Publication status	Published - 29 Nov 2019

Access to Document

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Genuine emotions when facing aggressive customers in the hospitality industry: A conceptual framework. / Simillidou, Aspasia; Vrontis, Demetris; Christofi, Michael.
The Cross-Disciplinary Perspectives of Management: Challenges and Opportunities. Emerald Group Publishing Ltd., 2019. p. 165-179.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

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