Genuine emotions when facing aggressive customers in the hospitality industry: A conceptual framework

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Original language	English
Title of host publication	The Cross-Disciplinary Perspectives of Management
Subtitle of host publication	Challenges and Opportunities
Publisher	Emerald Group Publishing Ltd.
Pages	165-179
Number of pages	15
ISBN (Electronic)	9781838672492
ISBN (Print)	9781838672515
DOIs	https://doi.org/10.1108/978-1-83867-249-220191013
Publication status	Published - 29 Nov 2019

Access to Document

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title = "Genuine emotions when facing aggressive customers in the hospitality industry: A conceptual framework",

author = "Aspasia Simillidou and Demetris Vrontis and Michael Christofi",

year = "2019",

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day = "29",

doi = "10.1108/978-1-83867-249-220191013",

language = "English",

isbn = "9781838672515",

pages = "165--179",

booktitle = "The Cross-Disciplinary Perspectives of Management",

publisher = "Emerald Group Publishing Ltd.",

address = "United Kingdom",

}

Genuine emotions when facing aggressive customers in the hospitality industry: A conceptual framework. / Simillidou, Aspasia; Vrontis, Demetris; Christofi, Michael.
The Cross-Disciplinary Perspectives of Management: Challenges and Opportunities. Emerald Group Publishing Ltd., 2019. p. 165-179.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

TY - CHAP

T1 - Genuine emotions when facing aggressive customers in the hospitality industry

T2 - A conceptual framework

AU - Simillidou, Aspasia

AU - Vrontis, Demetris

AU - Christofi, Michael

PY - 2019/11/29

Y1 - 2019/11/29

UR - https://www.scopus.com/pages/publications/85143435868

U2 - 10.1108/978-1-83867-249-220191013

DO - 10.1108/978-1-83867-249-220191013

M3 - Chapter

AN - SCOPUS:85143435868

SN - 9781838672515

SP - 165

EP - 179

BT - The Cross-Disciplinary Perspectives of Management

PB - Emerald Group Publishing Ltd.

ER -