TY - JOUR
T1 - Investigating the impact of IT-mediated information interruption on emotional exhaustion in the workplace
AU - Cheng, Xusen
AU - Bao, Ying
AU - Zarifis, Alex
N1 - Funding Information:
We thank the National Natural Science Foundation of China (Grant No. 71571045 ) and fund for building world-class universities (disciplines) of Renmin University of China (Project No. KYGJD2020001 ) for providing funding for part of this research.
Publisher Copyright:
© 2020 Elsevier Ltd
PY - 2020/11
Y1 - 2020/11
N2 - Information technology-mediated interruptions have become widespread and ubiquitous in the workplace. However, our understanding of how these interruptions and individuals’ interruption processing mechanism impact individuals’ performance, especially psychological performance, is still limited. Leveraging Conservation of Resources Theory, this study focused on two types of IT-mediated information interruptions (congruent and incongruent) and examined the moderating effects of different process mechanisms on the relationship between information interruptions and individuals’ interruption overload. A multi-methods research design was conducted in this study: a qualitative study with 20 interviews in Study 1 and a quantitative study with 345 surveys in Study 2. The results show a positive indirect effect of IT-mediated information interruption on emotional exhaustion through interruption overload. Results also review the moderation effects of different processing mechanisms. The findings of this study advance the current understanding of the “dark side” of online information behavior. Additionally, this study provides practical and theoretical implications for both employers and employees on how to process IT-mediated information interruptions in the workplace.
AB - Information technology-mediated interruptions have become widespread and ubiquitous in the workplace. However, our understanding of how these interruptions and individuals’ interruption processing mechanism impact individuals’ performance, especially psychological performance, is still limited. Leveraging Conservation of Resources Theory, this study focused on two types of IT-mediated information interruptions (congruent and incongruent) and examined the moderating effects of different process mechanisms on the relationship between information interruptions and individuals’ interruption overload. A multi-methods research design was conducted in this study: a qualitative study with 20 interviews in Study 1 and a quantitative study with 345 surveys in Study 2. The results show a positive indirect effect of IT-mediated information interruption on emotional exhaustion through interruption overload. Results also review the moderation effects of different processing mechanisms. The findings of this study advance the current understanding of the “dark side” of online information behavior. Additionally, this study provides practical and theoretical implications for both employers and employees on how to process IT-mediated information interruptions in the workplace.
KW - emotional exhaustion
KW - interruption overload
KW - IT-mediated information interruption
KW - processing mechanism
UR - http://www.scopus.com/inward/record.url?scp=85085733705&partnerID=8YFLogxK
U2 - 10.1016/j.ipm.2020.102281
DO - 10.1016/j.ipm.2020.102281
M3 - Article
AN - SCOPUS:85085733705
SN - 0306-4573
VL - 57
JO - Information Processing and Management
JF - Information Processing and Management
IS - 6
M1 - 102281
ER -