Knowledge Management and Organizational Resilience in MSMEs: The Intervening Role of Innovation Orientation

The relationship between knowledge management (KM) and organization performance has been thoroughly studied. However, there is still a research gap to determine other factors that could influence this relationship. One significant component is innovation, and we need to consider the size and age of the organization to determine how innovation influences organizational resilience (OR). A few studies discussed innovation and knowledge management; however, they usually focus on large firms. This study is based on MSMEs in India. In this study, we analyzed how innovation can link between KM and OR. We examined three components of KM in our research: knowledge generation (KG), knowledge transfer (KT), and knowledge acquisition (KA). We obtained responses from 336 respondents who took part in this study. We used PLS-SEM to analyze the data. The findings indicate that innovation plays an essential role in establishing a relationship between KM and OR. Firm age is found as a significant moderating factor of this relationship. It implies that, to be robust, older enterprises in MSMEs should prioritize both KM and innovation. This study can serve as a useful resource for MSMEs that wish to learn more about the role of innovation in utilizing KM and OR.