Abstract
After a literature review on the economics of quality, we combine the value creation logic with the hedonic price function to analyze dimensions of design quality in enterprises. Viewing the quality-based organization as a collection of processes generating quality attributes and characteristics that constitute a solution for customers, we estimate market value as a measure of process economic performance based on objectively measured real economic data. The model can help to identify the relationship between design quality and market evaluations and to manage the quality of product and service at supply chain level.
Original language | English |
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Pages (from-to) | 292-301 |
Number of pages | 10 |
Journal | International Journal of Production Economics |
Volume | 129 |
Issue number | 2 |
DOIs | |
Publication status | Published - Feb 2011 |
Keywords
- Design quality
- Economic performance
- Price
- Quality process
- Solutions for customer
- Supply chain
- Value approach