Abstract
This paper is a case study that outlines design and implementation issues related to an application that facilitates process management and controls business performance issues in a retailer of extended products. The notion of an extended product is that of a product bundled with services. Towards this aim, the case study described in this paper focuses on three objectives: to review on existing theory on the subject of designing and developing applications and interfaces for enterprise information systems, to solicit end-users' requirements based on which an information system is designed and developed.
Original language | English |
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Title of host publication | ICEIS 2010 - Proceedings of the 12th International Conference on Enterprise Information Systems |
Pages | 321-325 |
Number of pages | 5 |
Volume | 3 ISAS |
Publication status | Published - 2010 |
Event | 12th International Conference on Enterprise Information Systems, ICEIS 2010 - Funchal, Portugal Duration: 8 Jun 2010 → 12 Jun 2010 |
Other
Other | 12th International Conference on Enterprise Information Systems, ICEIS 2010 |
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Country/Territory | Portugal |
City | Funchal |
Period | 8/06/10 → 12/06/10 |
Keywords
- Extended products
- Information systems
- Performance management