Performance management and control: A case study in Mercedes Benz Cyprus

A. I. Kokkinaki, A. Vouldis

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This paper is a case study that outlines design and implementation issues related to an application that facilitates process management and controls business performance issues in a retailer of extended products. The notion of an extended product is that of a product bundled with services. Towards this aim, the case study described in this paper focuses on three objectives: to review on existing theory on the subject of designing and developing applications and interfaces for enterprise information systems, to solicit end-users' requirements based on which an information system is designed and developed.

Original languageEnglish
Title of host publicationICEIS 2010 - Proceedings of the 12th International Conference on Enterprise Information Systems
Pages321-325
Number of pages5
Volume3 ISAS
Publication statusPublished - 2010
Event12th International Conference on Enterprise Information Systems, ICEIS 2010 - Funchal, Portugal
Duration: 8 Jun 201012 Jun 2010

Other

Other12th International Conference on Enterprise Information Systems, ICEIS 2010
CountryPortugal
CityFunchal
Period8/06/1012/06/10

Keywords

  • Extended products
  • Information systems
  • Performance management

Fingerprint Dive into the research topics of 'Performance management and control: A case study in Mercedes Benz Cyprus'. Together they form a unique fingerprint.

  • Cite this

    Kokkinaki, A. I., & Vouldis, A. (2010). Performance management and control: A case study in Mercedes Benz Cyprus. In ICEIS 2010 - Proceedings of the 12th International Conference on Enterprise Information Systems (Vol. 3 ISAS, pp. 321-325)