Abstract
This paper is a case study that outlines design and implementation issues related to an application that facilitates process management and controls business performance issues in a retailer of extended products. The notion of an extended product is that of a product bundled with services. Towards this aim, the case study described in this paper focuses on three objectives: to review on existing theory on the subject of designing and developing applications and interfaces for enterprise information systems, to solicit end-users' requirements based on which an information system is designed and developed.
| Original language | English |
|---|---|
| Title of host publication | ICEIS 2010 - Proceedings of the 12th International Conference on Enterprise Information Systems |
| Pages | 321-325 |
| Number of pages | 5 |
| Volume | 3 ISAS |
| Publication status | Published - 2010 |
| Event | 12th International Conference on Enterprise Information Systems, ICEIS 2010 - Funchal, Portugal Duration: 8 Jun 2010 → 12 Jun 2010 |
Other
| Other | 12th International Conference on Enterprise Information Systems, ICEIS 2010 |
|---|---|
| Country/Territory | Portugal |
| City | Funchal |
| Period | 8/06/10 → 12/06/10 |
Keywords
- Extended products
- Information systems
- Performance management