Quality assurance and control model for e-learning

Education and competitive training is broadening and diversifying, with an increasing number of stakeholders on the market both from academia and industry. This, in turn, necessitates greater transparency and quality. The quality and performance of education and training are central to achieving a competitive and dynamic knowledge-based society. In this paper, we present a systematic approach for addressing the operational activities of e-learning to ensure high quality and good practices. A general model for quality e-learning is presented, which can serve as the basis for any organization or institution. The model can be extended and applied for specific modes of e-learning, based on the requirements and characteristics of the target group (the students) and its needs. The resulting model is based on a series of actions, including operational policies, training needs, infrastructure, and assessment.