The application of problem structuring methods as a response to problem complexity

The world around us is full of complexity and all the big problems that organisations and societies face are in many ways interrelated and ‘messy’. Problem structuring methods provide a group of highly sophisticated but non-mathematical approaches, which can be used in situations of increased complexity, where the existence of multiple stakeholders with different perceptions, views and expectations tends to be the norm. This paper examines the application of problem structuring methods in situations of high complexity within organisations and society. The findings show that the levels of application of problem structuring methods have increased along with the continuous popularity of multi-methodology. The paper concludes that problem structuring methods can provide a mechanism for dialogue and reflection, deal with the complex human and social aspects of problem situations and provide a response to the high levels of complexity that organisations and societies face in today’s turbulent and highly unpredictable environment.