TY - CHAP
T1 - The Impact of Reward Systems on Employees’ Behaviour
T2 - An Ethnographic Study in ‘Ghana Revenue Authority’
AU - Ofosu-Yeboah, Nicholas
AU - Efthymiou, Leonidas
AU - Uzunboylu, Naziyet
N1 - Publisher Copyright:
© The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.
PY - 2024
Y1 - 2024
N2 - The current study examines employees’ perspectives on reward systems in a governmental organisation called Ghana Revenue Authority (GRA). The analysis draws on the findings collected an ethnographic study, which included interviews, observation and document reviews. Results showed that income is mostly seen as a motivator, not a reward, and that participants prefer individual wage systems over group-based salary payments. The study suggests that individual wage systems are more effective in alleviating negative emotions, such as envy and backbiting. The study identified themes that add to the understanding of reward systems, including their influence on employee conduct, their impact on employer-employee relationships, as well as financial and non-financial benefits.
AB - The current study examines employees’ perspectives on reward systems in a governmental organisation called Ghana Revenue Authority (GRA). The analysis draws on the findings collected an ethnographic study, which included interviews, observation and document reviews. Results showed that income is mostly seen as a motivator, not a reward, and that participants prefer individual wage systems over group-based salary payments. The study suggests that individual wage systems are more effective in alleviating negative emotions, such as envy and backbiting. The study identified themes that add to the understanding of reward systems, including their influence on employee conduct, their impact on employer-employee relationships, as well as financial and non-financial benefits.
UR - http://www.scopus.com/inward/record.url?scp=85202070705&partnerID=8YFLogxK
U2 - 10.1007/978-3-031-62399-8_7
DO - 10.1007/978-3-031-62399-8_7
M3 - Chapter
AN - SCOPUS:85202070705
T3 - Palgrave Studies of Cross-Disciplinary Business Research, in Association with EuroMed Academy of Business
SP - 145
EP - 168
BT - Palgrave Studies of Cross-Disciplinary Business Research, in Association with EuroMed Academy of Business
PB - Palgrave Macmillan
ER -