The Impact of Reward Systems on Employees’ Behaviour: An Ethnographic Study in ‘Ghana Revenue Authority’

Nicholas Ofosu-Yeboah, Leonidas Efthymiou, Naziyet Uzunboylu

    Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

    Abstract

    The current study examines employees’ perspectives on reward systems in a governmental organisation called Ghana Revenue Authority (GRA). The analysis draws on the findings collected an ethnographic study, which included interviews, observation and document reviews. Results showed that income is mostly seen as a motivator, not a reward, and that participants prefer individual wage systems over group-based salary payments. The study suggests that individual wage systems are more effective in alleviating negative emotions, such as envy and backbiting. The study identified themes that add to the understanding of reward systems, including their influence on employee conduct, their impact on employer-employee relationships, as well as financial and non-financial benefits.

    Original languageEnglish
    Title of host publicationPalgrave Studies of Cross-Disciplinary Business Research, in Association with EuroMed Academy of Business
    PublisherPalgrave Macmillan
    Pages145-168
    Number of pages24
    DOIs
    Publication statusPublished - 2024

    Publication series

    NamePalgrave Studies of Cross-Disciplinary Business Research, in Association with EuroMed Academy of Business
    VolumePart F3280
    ISSN (Print)2523-8167
    ISSN (Electronic)2523-8175

    Fingerprint

    Dive into the research topics of 'The Impact of Reward Systems on Employees’ Behaviour: An Ethnographic Study in ‘Ghana Revenue Authority’'. Together they form a unique fingerprint.

    Cite this