The Latest from the Tourism Front: Technology Innovation and Disruption

    Research output: Contribution to journalArticle


    The ongoing digitisation of the tourism and hospitality sectors is changing mindsets, customer experiences, even the way we conduct business. It seems, however, that not all technologies have the same acceptability. For technologies like robots and artificial intelligence, acceptability by companies and customers is unpredictable whereas emerging innovations such as blockchain could disrupt previously disruptive and financially successful technologies. The full potential of some applications is yet to be discovered.
    Original languageEnglish
    Pages (from-to)39-43
    JournalThe European Financial Review
    Issue number1
    Publication statusPublished - 4 May 2019


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