The Strategic Importance of Benchmarking as a Tool for Achieving Excellence in Higher Education

Alexandros Antonaras, Chrysi Memtsa, Marios I. Katsioloudes

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

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    Abstract

    The information technology developments of the last fifteen years enabled organisations to become capable of collecting data and information about the performance levels of best-in-class organisations. Therefore, organisations can continuously compare and measure their performance against best performers and as a result gain information, which will help take appropriate action to improve performance. This systematic process of identifying and implementing best or better practices, known as benchmarking, is a basic tool used to implement business excellence models and inevitably higher education institutes have expressed their interest. This article examines the strategic importance of benchmarking as a tool for achieving excellence in higher education
    Original languageEnglish
    Title of host publicationProceedings of the 3rd Annual Quality Congress of the Middle East
    Place of PublicationDubai, UAE
    Publication statusPublished - 6 Apr 2009

    Keywords

    • Benchmarking, Excellence, EFQM, Higher Education, Quality

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