Abstract
The information technology developments of the last fifteen years enabled organisations to become capable of collecting data and information about the performance levels of best-in-class organisations. Therefore, organisations can continuously compare and measure their performance against best performers and as a result gain information, which will help take appropriate action to improve performance. This systematic process of identifying and implementing best or better practices, known as benchmarking, is a basic tool used to implement business excellence models and inevitably higher education institutes have expressed their interest. This article examines the strategic importance of benchmarking as a tool for achieving excellence in higher education
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 3rd Annual Quality Congress of the Middle East |
| Place of Publication | Dubai, UAE |
| Publication status | Published - 6 Apr 2009 |
Keywords
- Benchmarking, Excellence, EFQM, Higher Education, Quality
