TY - JOUR
T1 - Theorising the Microfoundations of analytics empowerment capability for humanitarian service systems
AU - Akter, Shahriar
AU - Motamarri, Saradhi
AU - Sajib, Shahriar
AU - Bandara, Ruwan J.
AU - Tarba, Shlomo
AU - Vrontis, Demetris
N1 - Publisher Copyright:
© 2021, The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature.
PY - 2021
Y1 - 2021
N2 - The world is facing an unprecedented humanitarian crisis due to the COVID-19 pandemic. Humanitarian service systems are being empowered to tackle this crisis through the use of vast amounts of structured and unstructured data to protect vulnerable individuals and communities. Analytics has emerged as a powerful platform to visualise, predict, and prescribe solutions to humanitarian crises, such as disease containment, healthcare capacity, and emergency food supply. However, there is a paucity of research on the microfoundations of the humanitarian analytics empowerment capability. As such, drawing on dynamic capability theory and by means of a systematic literature review and thematic analysis, this study proposes an analytics empowerment capability framework for humanitarian service systems. The findings show that analytics culture, technological sophistication, data-driven insights, decision making autonomy, knowledge and skills, and training and development are crucial components of the analytics empowerment’s capability to sense, seize, and remedy crisis situations. The paper discusses both theoretical and practical research implications.
AB - The world is facing an unprecedented humanitarian crisis due to the COVID-19 pandemic. Humanitarian service systems are being empowered to tackle this crisis through the use of vast amounts of structured and unstructured data to protect vulnerable individuals and communities. Analytics has emerged as a powerful platform to visualise, predict, and prescribe solutions to humanitarian crises, such as disease containment, healthcare capacity, and emergency food supply. However, there is a paucity of research on the microfoundations of the humanitarian analytics empowerment capability. As such, drawing on dynamic capability theory and by means of a systematic literature review and thematic analysis, this study proposes an analytics empowerment capability framework for humanitarian service systems. The findings show that analytics culture, technological sophistication, data-driven insights, decision making autonomy, knowledge and skills, and training and development are crucial components of the analytics empowerment’s capability to sense, seize, and remedy crisis situations. The paper discusses both theoretical and practical research implications.
KW - Analytics empowerment capability
KW - Humanitarian analytics
KW - Microfoundations of dynamic capability
UR - http://www.scopus.com/inward/record.url?scp=85119107322&partnerID=8YFLogxK
U2 - 10.1007/s10479-021-04386-5
DO - 10.1007/s10479-021-04386-5
M3 - Article
AN - SCOPUS:85119107322
SN - 0254-5330
JO - Annals of Operations Research
JF - Annals of Operations Research
ER -