Which factors affect software-as-a-service selection the most? A study from the customer's and the vendor's perspective

Ariana Polyviou; Nancy Pouloudi; Stamatia Rizou

doi:10.1109/HICSS.2014.621

Which factors affect software-as-a-service selection the most? A study from the customer's and the vendor's perspective

Ariana Polyviou, Nancy Pouloudi, Stamatia Rizou

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

Business interest in deploying Software-As-AService (SaaS) solutions has been increasing steadily. Despite this, there is limited empirical work addressing SaaS selection factors or attempting to understand the vendors' perception of the customer preferences. In this paper, we present the results of a qualitative study on SaaS selection factors that takes into account both the customers' and the vendors' perspectives. According to our findings, selection factors differ across customer segments. Furthermore, vendors appreciate the selection factors that relate more closely to the technical and branding aspects and seem to underestimate the importance of usability and support aspects that are highlighted by the customers.

Original language	English
Title of host publication	Proceedings of the 47th Annual Hawaii International Conference on System Sciences, HICSS 2014
Publisher	IEEE Computer Society
Pages	5059-5068
Number of pages	10
ISBN (Print)	9781479925049
DOIs	https://doi.org/10.1109/HICSS.2014.621
Publication status	Published - 2014
Externally published	Yes
Event	47th Hawaii International Conference on System Sciences, HICSS 2014 - Waikoloa, HI, United States Duration: 6 Jan 2014 → 9 Jan 2014

Publication series

Name	Proceedings of the Annual Hawaii International Conference on System Sciences
ISSN (Print)	1530-1605

Other

Other	47th Hawaii International Conference on System Sciences, HICSS 2014
Country/Territory	United States
City	Waikoloa, HI
Period	6/01/14 → 9/01/14

Access to Document

10.1109/HICSS.2014.621

Cite this

Polyviou, A., Pouloudi, N., & Rizou, S. (2014). Which factors affect software-as-a-service selection the most? A study from the customer's and the vendor's perspective. In Proceedings of the 47th Annual Hawaii International Conference on System Sciences, HICSS 2014 (pp. 5059-5068). Article 6759224 (Proceedings of the Annual Hawaii International Conference on System Sciences). IEEE Computer Society. https://doi.org/10.1109/HICSS.2014.621

Polyviou, Ariana ; Pouloudi, Nancy ; Rizou, Stamatia. / Which factors affect software-as-a-service selection the most? A study from the customer's and the vendor's perspective. Proceedings of the 47th Annual Hawaii International Conference on System Sciences, HICSS 2014. IEEE Computer Society, 2014. pp. 5059-5068 (Proceedings of the Annual Hawaii International Conference on System Sciences).

@inproceedings{c8e73ca2b13541669d84b704926fbfbe,

title = "Which factors affect software-as-a-service selection the most? A study from the customer's and the vendor's perspective",

abstract = "Business interest in deploying Software-As-AService (SaaS) solutions has been increasing steadily. Despite this, there is limited empirical work addressing SaaS selection factors or attempting to understand the vendors' perception of the customer preferences. In this paper, we present the results of a qualitative study on SaaS selection factors that takes into account both the customers' and the vendors' perspectives. According to our findings, selection factors differ across customer segments. Furthermore, vendors appreciate the selection factors that relate more closely to the technical and branding aspects and seem to underestimate the importance of usability and support aspects that are highlighted by the customers.",

author = "Ariana Polyviou and Nancy Pouloudi and Stamatia Rizou",

year = "2014",

doi = "10.1109/HICSS.2014.621",

language = "English",

isbn = "9781479925049",

series = "Proceedings of the Annual Hawaii International Conference on System Sciences",

publisher = "IEEE Computer Society",

pages = "5059--5068",

booktitle = "Proceedings of the 47th Annual Hawaii International Conference on System Sciences, HICSS 2014",

address = "United States",

note = "47th Hawaii International Conference on System Sciences, HICSS 2014 ; Conference date: 06-01-2014 Through 09-01-2014",

}

Polyviou, A, Pouloudi, N & Rizou, S 2014, Which factors affect software-as-a-service selection the most? A study from the customer's and the vendor's perspective. in Proceedings of the 47th Annual Hawaii International Conference on System Sciences, HICSS 2014., 6759224, Proceedings of the Annual Hawaii International Conference on System Sciences, IEEE Computer Society, pp. 5059-5068, 47th Hawaii International Conference on System Sciences, HICSS 2014, Waikoloa, HI, United States, 6/01/14. https://doi.org/10.1109/HICSS.2014.621

Which factors affect software-as-a-service selection the most? A study from the customer's and the vendor's perspective. / Polyviou, Ariana; Pouloudi, Nancy; Rizou, Stamatia.
Proceedings of the 47th Annual Hawaii International Conference on System Sciences, HICSS 2014. IEEE Computer Society, 2014. p. 5059-5068 6759224 (Proceedings of the Annual Hawaii International Conference on System Sciences).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Which factors affect software-as-a-service selection the most? A study from the customer's and the vendor's perspective

AU - Polyviou, Ariana

AU - Pouloudi, Nancy

AU - Rizou, Stamatia

PY - 2014

Y1 - 2014

N2 - Business interest in deploying Software-As-AService (SaaS) solutions has been increasing steadily. Despite this, there is limited empirical work addressing SaaS selection factors or attempting to understand the vendors' perception of the customer preferences. In this paper, we present the results of a qualitative study on SaaS selection factors that takes into account both the customers' and the vendors' perspectives. According to our findings, selection factors differ across customer segments. Furthermore, vendors appreciate the selection factors that relate more closely to the technical and branding aspects and seem to underestimate the importance of usability and support aspects that are highlighted by the customers.

AB - Business interest in deploying Software-As-AService (SaaS) solutions has been increasing steadily. Despite this, there is limited empirical work addressing SaaS selection factors or attempting to understand the vendors' perception of the customer preferences. In this paper, we present the results of a qualitative study on SaaS selection factors that takes into account both the customers' and the vendors' perspectives. According to our findings, selection factors differ across customer segments. Furthermore, vendors appreciate the selection factors that relate more closely to the technical and branding aspects and seem to underestimate the importance of usability and support aspects that are highlighted by the customers.

UR - http://www.scopus.com/inward/record.url?scp=84902258655&partnerID=8YFLogxK

U2 - 10.1109/HICSS.2014.621

DO - 10.1109/HICSS.2014.621

M3 - Conference contribution

AN - SCOPUS:84902258655

SN - 9781479925049

T3 - Proceedings of the Annual Hawaii International Conference on System Sciences

SP - 5059

EP - 5068

BT - Proceedings of the 47th Annual Hawaii International Conference on System Sciences, HICSS 2014

PB - IEEE Computer Society

T2 - 47th Hawaii International Conference on System Sciences, HICSS 2014

Y2 - 6 January 2014 through 9 January 2014

ER -

Polyviou A, Pouloudi N, Rizou S. Which factors affect software-as-a-service selection the most? A study from the customer's and the vendor's perspective. In Proceedings of the 47th Annual Hawaii International Conference on System Sciences, HICSS 2014. IEEE Computer Society. 2014. p. 5059-5068. 6759224. (Proceedings of the Annual Hawaii International Conference on System Sciences). doi: 10.1109/HICSS.2014.621

Which factors affect software-as-a-service selection the most? A study from the customer's and the vendor's perspective

Abstract

Publication series

Other

Access to Document

Other files and links

Fingerprint

Cite this