Young farmers' perceived service quality of the Greek Ministry of Agriculture: A SERVQUAL approach

Achilleas Kontogeorgos, Dimitrios Tselempis, Philippos Karipidis

    Research output: Contribution to journalArticlepeer-review

    Abstract

    The Greek State, through the Ministry of Rural Development and Food (MRDF) offers different types of public services for rural development to farmers and especially young farmers. The evaluation of these services is of critical importance for the government, concerning the adopted policy and the farmers themselves. In this study, SERVQUAL instrument has been used in a sample of 146 young farmers participating in the measure 112 'Setting up of young farmers' (Common Agricultural Policy, Pillar II), in order to explore their expectations, their perceptions and, through them, the service quality provided by the Ministry of Rural Development and Food in central Macedonia-Greece. The results indicate that the level of quality of the services provided by the ministry is not satisfactory. These quality gaps are observed in quality characteristics concerning the "social skills" of the MRDF's employees.

    Original languageEnglish
    Pages (from-to)60-71
    Number of pages12
    JournalAgricultural Economics Review
    Volume15
    Issue number1
    Publication statusPublished - 2014

    Keywords

    • Agricultural policy
    • Customer satisfaction
    • New farmers
    • Public management
    • Rural development
    • SERVQUAL

    Fingerprint

    Dive into the research topics of 'Young farmers' perceived service quality of the Greek Ministry of Agriculture: A SERVQUAL approach'. Together they form a unique fingerprint.

    Cite this